Shipping policy
At Telbo Trading, we strive to provide our customers with timely and efficient shipping. Below are the details regarding our shipping policies:
1. Shipping Methods and Delivery Times
• We offer several shipping methods depending on your location and the items ordered.
• Standard Shipping: Delivery time is typically 2-5 business days (Lebanon).
• Express Shipping: Delivery time is typically 1-3 business days.
• International Shipping: For customers outside Lebanon, shipping times and rates will vary depending on your location. Please contact us for more details.
2. Shipping Costs
• Shipping costs are calculated based on the delivery address or the weight of the items(for international shipping).
• Free shipping may be available for certain orders. Please check our promotions for applicable offers.
3. Order Processing
• Orders are processed within 1-2 business days from the time the order is placed. You will receive a confirmation email once your order has been successfully placed.
• Orders placed after 3:00 PM will be processed the following business day.
4. Shipping Restrictions
• We currently ship to Lebanon and selected international locations. Please note that some regions may have shipping restrictions.
• Certain products may not be available for international shipping due to regulations or shipping limitations.
5. Tracking Your Order
• For international shipping once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
• Please note that tracking may take up to 24 hours to update.
6. Damaged or Lost Items
• In case your item is damaged during shipment or if you do not receive your order, please contact us within 7 days of receiving the shipment.
• Telbo Trading will help to resolve the issue as quickly as possible.
7. Shipping Address Accuracy
• Please ensure that the shipping address is entered correctly at checkout. Telbo Trading is not responsible for delays or issues arising from incorrect or incomplete address information.
8. Customs and Duties (for international orders)
• For international orders, any customs fees, duties, or taxes are the responsibility of the customer. These fees may vary depending on the destination country.